frequently asked questions


I don’t like ordering online; can I order by phone instead?

Unfortunately, we don’t accept orders by phone. All orders must be placed online.​​​​​​

My payment keeps being declined, why?

The most common reason for this is that the postcode on your billing address doesn’t match the postcode that’s registered to the card you are using. Check the details and try again. If you’re still having issues, get in touch at and we’ll see if we can help.

I found a discount code online but it’s not working, why?

Chances are if you found it online anywhere other than a recent Facebook post from us, then it’s expired, sorry.


When will my order be dispatched?

Online orders are dispatched within 2 working days with next day delivery(Mainland UK only). For orders to the Scottish Highlands, Scottish Islands, Isle of Man and Northern Ireland, we will still aim to dispatch within 2 working days but a 2 day delivery service must be used.

If in doubt, get in touch via email at and we’ll let you know when to expect your order.

What shipping carrier do you use?

We send all orders using DPD.

How can I track my order?

As we send all of our orders via DPD you can track your order using the consignment number of your order via the DPD website. DPD will email/text you a collection notification containing this to the mobile number and email address provided at checkout and will send delivery notifications including a 1hr timeslot on the delivery day.

Where’s my order?

You can track your order using the consignment number you received by SMS or email from DPD. If you can’t find or didn’t receive this, check your email junk file. If you still struggle, just drop us an email at and we’ll do our best to help.

Why is the shipping cost so high?

Shipping via next-day delivery these days is fairly expensive and though you may find our shipping charges expensive, we already cover the costs of all of the packaging materials used during shipping, shipping surcharges and handling fees. We are always looking to reduce our costs, but unfortunately, as a small business we can only do so much and reductions in this area aren’t always possible.

returns & refunds

I received my order, but I don’t like the products, can I get a refund or return the products?

Unfortunately, we don’t offer refunds due to taste preferences. We don’t expect everyone to enjoy our products, though we strive to ensure a lot of you do. Our refund policy only covers products that are faulty, lost in transit or damaged during transit.

I bought a product from one of your stockists, can I get a refund from you?

Unfortunately, if you ordered through any of our stockists and you have any issues regarding our products you must go through the stockist you ordered from to resolve the issue. Why? It’s simply easier for different companies to track and deal with their own customer service issues.

our products

What ingredients do you use? Are they organic/sustainable/ethically sourced?

In terms of our raw ingredients, we try to use organic ingredients where possible, but this is not always possible for various reasons and as such we are not yet certified organic. Our cashews are all ethically sourced, and we have a requirement that our cashew suppliers must be either Fairtrade or members of SEDEX, one of the world’s leading ethical trade membership organisations, which works with suppliers to improve working conditions throughout the supply chain and enables and empowers buyers and suppliers to source responsibly and ethically.

What is the shelf life of your products?

Our products will generally keep up to 1 month if refregerated or up to 3 months if frozen. Please note each product is labelled with it’s own best before date and these may be less than above if bought from one of our stockists.

What is the best way to store the products?

There are many ways to store our products. You can simply store them in the fridge or freezer in their original packaging unopened. After opening you can still store them in their boxes or alternatively, transfer the product into an airtight container. If using the original box, try not to store towards the back of the fridge where there’s more condensation as the increased moisture here may cause the products to turn mouldy quicker than expected.

Do your products melt?

Put simply, no they don’t as they were never designed to melt. Our products are more suited to be used as part of a cheese board.

Can you cook with your products?

Of course, even though they don’t melt, they will mix down beautifully into a sauce to make a chease sauce for mac n ‘chease’ or mix it with white wine and some herbs/spices to make a fondue.

Do you have anything like a blue cheese, strong cheddar, mozzarella, camembert or any other dairy cheese?

No, we don’t. We try not to directly replicate dairy cheeses. We believe our products and all vegan cheeses should be considered products in their own right, not alternatives but more a different type or style of cheese. We may decide to satisfy the masses in future but currently we don’t have any dairy replicas.

My product is tangy, why?

All our products have a natural tang to them due to the fact that they are all cultured. Some customers find this too tangy; some find it not tangy enough. Strongly flavoured products such as our Ethiopian Spice, Smoked or Truffle flavours will have less of a tang due to the strength of flavouring.

Do you offer free samples for new customers?

Unfortunately, we don’t. Though you can get a Selection Box which has 10 mini versions of our core range. Alternatively, check us out at one of the many festivals we attend.

our packaging

What is your packaging made of and how can I dispose of it?

The packaging of our core range, which is our ‘firm’ cheases consists of a compostable cheese wrap in which the chease is wrapped and the wrap is held together by a compostable ‘made from plants’ sticker. The wrapped chease is then placed inside a poplar wood box. This box can be disposed of at local recycling centres but is not compostable due to the glue used to hold the box together. The box is also labelled with a glossed paper label on the lid which is recyclable but not compostable and a paper ingredients label again which is recyclable but not compostable.

Our creamed cheases are packaged in a glass jar with a plastic-coated metal lid. Again, the labels are recyclable but not compostable.

Our Selection Box contains 10 mini versions of our firm range placed inside a wooden crate packed with wood wool. It is then placed inside a cellophane gusset bag, sealed with standard tape, and tied with paper ribbon. The labels and leaflet that come with the selection box are both paper and can be recycled but not composted.

What materials do you use to package your products ready to ship?

For dispatching we try to either reuse packing materials, such as bubble wrap, packing paper, void fill and airbags, that we get in deliveries from our suppliers. The only packing materials we buy are recyclable brown packing paper which we use for most packing needs and we also buy in bubble bags into which we place the jars of creamed chease before dispatch. These bubble bags are biodegradable but not compostable.


How can I become a trade customer?

Just email us at and we’ll send over all necessary information.

What if I have a question that isn’t answered here?

Drop us an email at and we’ll do our best to help.